Bisoncam nb pro msi says not connected to computer

Troubleshooting Bison Cam NB Pro Not Connecting Issue with MSI Computers

Introduction

---------

Are you facing issues connecting your Bison Cam NB Pro external camera to your computer? This comprehensive guide will walk you through the steps necessary to resolve this problem, focusing specifically on MSI computers running various versions of Windows.

Causes and Symptoms

--------------

1. Outdated or missing drivers: In most cases, a mismatch between the operating system (OS) version and the webcam's driver can cause connectivity issues.

2. Conflicting software: Other applications using your computer's camera ports might be preventing Bison Cam from functioning properly.

3. Hardware damage: Physical harm to either the camera itself or its connecting cables could also lead to this problem.

Step-by- Step Solution

-----------------

### 1. Uninstall and Reinstall BisonCam

1. Click on Start > Control Panel (in older versions, use Win+X and select Device Manager).

2. In Device Manager, expand Imaging Devices or Cameras depending upon your OS version.

3. Right-click on the Bison Cam NB Pro device and choose uninstall from the context menu.

4. After a few seconds, restart your computer.

### 2. Reinstall BisonCam

1. Download the latest version of BisonCam from MSI's official website if you haven't already done so.

2. Double-click on the downloaded file to begin installation (as administrator if prompted).

3. Follow all instructions provided by the setup wizard until it completes successfully.

### 3. Update Windows and BIOS

Ensure that your operating system is up-to-date, including any available updates for MSI's drivers or utilities:

1. Go to Start > Settings > System & Security.

2. Click on Check for Updates (or check under Microsoft update depending upon the version).

3. Install all relevant patches when prompted.

### 4. Disable Other Camera Software

If you have multiple webcam software installed, try disabling them one at a time while testing Bison Cam:

1. Press Win + I to open Settings.

2. Navigate to Apps & features (or Programs and Features in older versions).

3. Look for any camera-related applications other than BisonCam.

### 5. Run the Hardware Troubleshooter

Windows provides an built-in troubleshoot tool that can help resolve hardware issues:

1. Press Win + X or right-click on Start.

2. Select Settings > Update & Security (or go to Control Panel > System and Security in older versions).

3. Click on 'Troubleshoot' at the bottom-right corner of the window.

-------

If none of these steps have resolved your issue, it's possible that there is a more serious problem with either your camera or computer hardware. Consider seeking professional assistance from an authorized MSI service center to rule out any physical damage or software conflicts that may be preventing your Bison Cam NB Pro from connecting properly to your computer.

Additional Tips

--------------

* Always unplug the power cord and disconnect all cables before opening up your laptop's casing, unless explicitly instructed otherwise.

* Regularly clean both the camera lens and its ports with a soft cloth to prevent dust buildup which can also cause connectivity issues.

Bisoncam nb pro msi says not connected to computer